The Divine Canine

I needed to board my elderly dog for a single night and Divine requires a Meet and Greet prior to boarding. I spoke with the representative on the phone and fully explained my dog's tendencies and health issues, which include that he does not like to play with strangers and prefers not to be pet or touched by strangers except to have a lead put on him for walks. I was reassured that he would almost surely be fine at the Meet and Greet given this information and scheduled the appointment. On Meet and Greet day, I was turned away at the front desk after reiterating to the front desk rep that he prefers not to touched by strangers if it can be avoided but that he does fine with a lead. The representative stated that if they can't handle the dog there would be no point in trying to do a Meet and Greet. I lost a week between my initial conversation with Divine Canine and the Meet and Greet where I could have been trying to arrange alternative single night boarding options. Not mad with the people at the facility, I understand they may not be equipped to deal with challenging animals, but I hope they learn to align their messaging regarding their capabilities across their team.

DON’T let McKenna groom your dog at Divine Canine. She is absolutely horrible! I took my dog, Shelby there about 3 weeks ago to be groomed. When I picked her up, she was so freaked out. After I got Shelby home and finally calmed down, I noticed that she wasn’t even groomed, but the hair on her tail was literally shaved down to the skin. Her nails weren’t trimmed, teeth not brushed…nothing! I don’t know what the hell went on there or what they must have done to Shelby, but she won’t even let me get close to her tail when I’m bathing her. She tries to bite me and she has NEVER tried to do that before. She’s always loved her baths. And the b____es at the front desk, they need to take lessons in customer service and Renee needs a lesson on phone etiquette!!!

i was so worried my dog was too traumatized by groomers and too aggressive. we’ve had places in the past refuse to work w him. BUT DIVINE CANINE is literally DIVINE. took a leap scheduling an appointment and y’all earned our trust! Y’all’s experienced and careful groomers gave my pup so much relief from his matting, came back so clean and soft yall were so fast too! so relieved and happy to finally have a place my pup can consistently go to and build trust with 🐾💛

My dog and I love Divine Canine! He is always SO excited for daycare days! The staff is friendly and welcoming. They have a cute and convenient store front for all the necessities for pups. Their grooming services are great. They also do fun little photo shoots and other fun stuff for special occasions. And a fun little “First Day of School” picture magnet! I do wish there were more webcams or that they were adjusted/angled better. It’s sometimes hard to see the dogs in the cameras with the angles and views. Other than that highly recommend!

The Divine Canine really makes your dogs feel special. They truly love our pets and treat them like family. They even sent us a thoughtful card and many treats when one of my dogs passed away a few years ago. There are also lots of fun add ons like treats, pictures and pool time that make things fun. One time they even had a professional photographer there and I got a beautiful portrait of my dogs as well. It is also so fun to watch the dogs on the webcam. I love watching my dogs play and seeing cute pictures posted on their Facebook page during the day. My dogs love it there and I always feel so safe when we board them for trips. Thank you for all you do!

My wife dropped our dog off and I guess she was hassled by the lady in charge even though we had an appointment. I picked up the dog a couple hours later, after a cleaning, tooth brushing and nail trimming. My dog was so freaked out when I picked him up I’ve never seen him like this before ever. I don’t know what the hell happened there, but he cried all the way home. He’s a tough dog too. He’s a German shepherd. His nails weren’t trimmed and his teeth weren’t brushed and he was soaking wet when they handed him to me. What the hell right?? I agree with the guy above. I don’t know where all these five stars are coming from. I’m just glad he’s home. Oh yeah, plus they push you into leaving a tip…….